Frequently Asked Questions

Getting started is simple:

• Call us at (440) 424-1750 or request a quote online
• We'll schedule a free facility walkthrough at your convenience
• We'll provide a detailed, customized proposal within 2-3 business days
• Once approved, we can typically start service within 1-2 weeks

For most facilities, we can begin service within 1-2 weeks of contract signing. For urgent needs or emergencies, we can often accommodate shorter timeframes. We'll work with your schedule to ensure a smooth transition.

Yes! We provide free, no-obligation facility assessments and detailed quotes. We'll visit your location, understand your specific needs, and provide transparent pricing with no hidden fees.

We provide comprehensive commercial cleaning services including:

• Office cleaning (daily, weekly, or custom schedules)
• Medical facility cleaning with CDC-compliant protocols
• Industrial and manufacturing facility cleaning
• Restaurant and commercial kitchen cleaning
• School and educational facility cleaning
• Retail store cleaning
• Floor care (stripping, waxing, buffing)
• Carpet and upholstery cleaning
• Window washing
• Post-construction cleanup
• Day porter services
• 24/7 emergency cleaning

Absolutely! Every facility is unique, and we tailor our services accordingly. Whether you need daily cleaning, weekly deep cleans, special event preparation, or seasonal adjustments, we'll create a custom plan that fits your schedule and budget.

Yes, we provide all cleaning supplies, equipment, and consumables (trash bags, paper products, etc.) as part of our standard service. We use professional-grade, EPA-certified products and state-of-the-art equipment.

Yes! We offer EPA-certified green cleaning products and sustainable practices. Our eco-friendly options are safe for employees, effective at cleaning, and better for the environment—all at no additional cost.

Pricing varies based on facility size, service frequency, and specific needs. General ranges:

• Office cleaning: $0.05-$0.15 per square foot
• Medical facilities: $0.15-$0.25 per square foot
• Industrial cleaning: $0.10-$0.20 per square foot

We provide detailed, transparent quotes with no hidden fees. Contact us for your custom estimate.

We accept checks, ACH/bank transfers, and all major credit cards. We offer flexible billing options including monthly invoicing or automatic payment.

We offer flexible contract options from month-to-month to multi-year agreements. We believe in earning your business every day, so we don't trap clients in restrictive contracts. Discuss your preference with our team.

No. We provide transparent, detailed quotes that outline exactly what's included. Any additional services or changes are discussed and approved in advance. You'll always know what to expect on your invoice.

Your satisfaction is guaranteed. If you're ever unhappy with our service, call us within 24 hours and we'll return to re-clean at no additional charge. We also conduct regular quality inspections to maintain consistent standards.

Yes! We assign dedicated teams to your facility so you see familiar, trusted faces. This ensures consistency, allows cleaners to learn your preferences, and builds relationships. We maintain low turnover rates (far below the industry average of 200-400%).

We have trained backup staff available to ensure uninterrupted service. Backup cleaners are briefed on your facility's specific requirements, so quality remains consistent even with temporary staff changes.

We maintain quality through:

• Detailed cleaning checklists for every facility
• Regular supervisor inspections
• Open communication channels for feedback
• Ongoing staff training and development
• Prompt response to any concerns (typically within 24 hours)

Yes. Every Ascend Facilities Group team member undergoes thorough background screening before employment. We take security seriously and understand that our staff have access to your facility and sensitive areas.

Yes. Ascend Facilities Group is fully licensed, bonded, and insured with comprehensive general liability and workers' compensation coverage. We can provide certificates of insurance upon request and add your business as additionally insured if required.

We work with your security protocols—whether that's key access, alarm codes, key cards, or coordinating with your security staff. All access information is securely stored and only shared with assigned team members.

Our staff receive comprehensive training in:

• OSHA safety protocols
• Bloodborne pathogen safety (for healthcare facilities)
• Proper chemical handling and labeling
• Slip, trip, and fall prevention
• Emergency response procedures
• Industry-specific protocols (medical, food service, etc.)

We're flexible! We can clean before business hours, after hours, overnight, or on weekends—whatever works best for your operations. Many clients prefer evening or early morning service to avoid disrupting their workday.

Absolutely. We customize our schedule to minimize disruption to your operations. Whether you need cleaning during off-hours, between shifts, or around special events, we'll accommodate your needs.

Yes! We offer 24/7 emergency response for urgent situations—spills, accidents, floods, or unexpected cleaning needs. Call (440) 424-1750 anytime, and we'll dispatch a team promptly.

It depends on your facility type and traffic:

• High-traffic offices/medical: Daily or 5x/week
• Standard offices: 2-3x/week
• Low-traffic offices: Weekly or bi-weekly
• Restaurants: Nightly + weekly deep cleans
• Schools: Daily during school year

We'll recommend the optimal schedule during your consultation.

We're based in Chagrin Falls and primarily serve Cleveland and Greater Cuyahoga County, including Lakewood, Parma, Cleveland Heights, Strongsville, Beachwood, Westlake, Mentor, Euclid, and surrounding communities. We also serve portions of Geauga, Lake, Lorain, and Medina counties.

Yes! While Cleveland is our home base, we have experience coordinating and managing cleaning services nationwide for clients with multiple locations. We can provide consistent standards whether you have facilities in Cleveland or coast-to-coast.

Absolutely. We specialize in multi-location coordination, ensuring consistent quality and standards across all your facilities. You'll have a single point of contact, unified billing, and standardized reporting regardless of how many locations you have.

Yes! We provide specialized medical facility cleaning with CDC-compliant protocols, OSHA-trained staff, hospital-grade EPA-registered disinfectants, and complete documentation for regulatory compliance.

Yes. We offer comprehensive restaurant cleaning including kitchen deep cleaning, hood and vent cleaning, equipment cleaning, floor and tile care, and pressure washing. Our team understands food safety requirements and health department standards.

Yes. Day porters work during business hours to maintain cleanliness throughout the day—restroom checks, trash removal, spill cleanup, common area maintenance, and front-desk support. Perfect for high-traffic facilities.

Yes. We provide thorough post-construction cleaning including dust removal, window cleaning, floor care, fixture cleaning, and final polish before occupancy. We work with construction timelines and coordinate with contractors.