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Privacy Policy

How we collect, use, and protect your information

Last Updated: January 2026

Introduction

Ascend Facilities Group ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways:

  • Personal Data: Name, email address, phone number, company name, and other contact information you provide when filling out forms on our website or contacting us directly.
  • Service Information: Details about your facility, cleaning needs, and service preferences that you share with us.
  • Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer service
  • Provide quotes and information about our services
  • Communicate with you about services, updates, and promotional offers
  • Improve our website and services
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our website and conducting our business
  • Professional advisors such as lawyers and accountants
  • Government authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

Cookies

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly without them.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Ascend Facilities Group
Chagrin Falls, OH 44023
Phone: (216) 245-7640
Email: sales@ascendfacilitiesgroup.com